A calm, clear process — start to finish.
- STEP 01 · 1 minute
Open your secure account
A private account keeps your case confidential and gives you a single place to follow progress and talk to your case analyst.
You- Sign up with your email
- Confirm your email address
RecoverWise- Send a welcome email from @recoverwise.org
- Create your encrypted case space
- STEP 02 · 10–20 minutes
Describe what happened
A guided form walks you through the essentials: the scam type, dates, amounts, payment methods, and how the scammer contacted you.
You- Choose the scam category
- Tell the story in your own words
- List wallet addresses, transaction IDs, usernames and websites
RecoverWise- Give you category-specific first steps immediately
- Assign a unique case reference
- STEP 03 · As long as you need
Upload your evidence
Upload screenshots, statements, chat exports, emails and receipts — up to 40 files per case. You can add more at any time.
You- Upload what you have — nothing is too small
- Add more later as you find it
RecoverWise- Encrypt each file (AES-256) in private storage
- Record a SHA-256 fingerprint for tamper-evidence
- STEP 04 · Typically 2–5 working days (Mon–Sat, IST)
Case review
A case analyst reviews your account and every document. If something is missing, we message you through your dashboard and by email.
You- Answer any follow-up questions
RecoverWise- Build a clear chronology of events
- Trace UPI / bank and crypto money trails
- Identify the organisations able to act
- STEP 05 · Delivered in your dashboard
Your evidence pack & reporting plan
You receive your assessment and a step-by-step reporting plan. If you chose an Evidence Pack or Investigation, your analyst also delivers the full report and drafted submissions.
You- Submit the pack to the cyber cell, your bank and platforms
- Share your case reference when they ask
RecoverWise- Stay available for questions while your case is open
- Update the pack if new evidence arrives
An honest word on outcomes
Whether money is returned depends on the banks, exchanges, police and courts involved — not on us. Some victims are reimbursed by their bank, some have funds frozen at an exchange, and in some cases nothing can be recovered. We will always tell you which is realistic for your situation.